Shell88 Privacy Policy — User Information Protection

This document explains how shell88 collects, uses, stores, and protects your personal information as a user of our platform in Malaysia.

Effective Date: 1 January 2026 | Version: 2.0

Table of Contents 1. Information Collected 2. Purpose of Data Use 3. Cookies & Tracking 4. Storage & Security 5. Sharing with Third Parties 6. User Rights & Contact

1. Information We Collect

When you register or use the shell88 platform, we collect certain categories of information to ensure our services are safe, effective, and relevant to you.

Account Information

This includes your full name, email address, phone number, date of birth, and identification details you provide at registration. This information is used to create and manage your account and to meet required identity verification.

Device and Browser Information

We collect technical data such as device type, operating system, browser used, IP address, general location info, and session data. This helps us detect unauthorized access and enhance platform performance across devices, including smartphones.

Payment Information

For transactions in Malaysian Ringgit (RM), we keep records including the amount, date, payment method, and confirmation status. We do not store full credit card numbers or complete banking details directly—payment processing is handled securely via third-party systems.

Platform Usage Data

Records of activities like games played, bets placed, promotions used, and session times are stored for operational purposes, customer support, and compliance with internal regulations.

2. Purpose of Using Information

Information collected by shell88 is used for specific and lawful purposes. We do not use your data beyond what is stated in this policy without your consent.

Account Management — processing registration, login, identity verification, and user profile management.
Transaction Processing — to verify deposits, process withdrawals, and resolve any payment disputes in RM.
Platform Security — detecting suspicious activity, preventing fraud, and protecting system integrity.
Service Improvements — analyzing usage patterns to improve the interface, performance, and overall user experience.
Communication — sending account notifications, security alerts, and relevant promotional information if you have consented to receive them.
Legal Compliance — complying with laws and regulations enforced in Malaysia.

Shell88 will never sell your personal information to any third party for marketing purposes without your explicit consent.

3. Cookies and Tracking Technologies

The shell88 platform uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions smoothly.

Types of Cookies Used

Session Cookies — stored temporarily during your active session and deleted once you close your browser. Used to maintain login and session preferences.
Persistent Cookies — stored on your device for a set period to help recognize you on your next visit and save your preference settings.
Analytical Cookies — collecting anonymous data on how users interact with the platform to help us improve it.

You can manage or block cookies through your browser settings. However, please note that blocking certain cookies may affect the functionality of some parts of the shell88 platform.

4. Data Storage and Security

Shell88 takes the protection of your personal information seriously. We implement a range of technical and administrative security measures to prevent unauthorized access, loss, or data disclosure.

SSL Encryption

All data transmitted between your device and our servers is protected with 256-bit SSL encryption.

Secure Servers

Data is stored on servers secured with strict access controls and continuous monitoring.

Your personal data is retained while your account is active or as needed to fulfill the purposes outlined in this policy. When the data is no longer required, we will securely delete it following established procedures. Certain transaction records may be kept longer to comply with Malaysia’s legal and regulatory requirements.

5. Sharing Information with Third Parties

Shell88 does not share users’ personal information with third parties except under the following limited and lawful circumstances:

Payment Service Providers — to process deposits and withdrawals in RM. These providers are bound by strict confidentiality agreements.
Authorities and Law Enforcement — when required by Malaysian law or pursuant to a valid court order.
Analytics and Security Partners — in the form of anonymous or aggregated data that cannot be used to directly identify individuals.
Business Transfers — in the event of a merger, acquisition, or asset sale, users will be notified in advance of any changes to data management.

In all cases of data sharing, shell88 ensures recipients comply with equal or stricter data protection standards than those we impose on ourselves.

6. User Rights, Policy Changes, and Contact Information

Your Rights as a User

As a shell88 user, you have the following rights regarding your personal information:

Right of Access — you may request a copy of the personal data we hold about you at any time.
Right to Rectification — if your information is inaccurate or incomplete, you have the right to request corrections via your account settings or by contacting our support team.
Right to Erasure — you can request deletion of your account and personal data, subject to applicable legal retention requirements.
Right to Object — you may object to the processing of your data for direct marketing purposes at any time.

Changes to This Policy

Shell88 reserves the right to update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Significant updates will be communicated to registered users by email or via notices on the platform. The revised effective date will be shown at the top of this document.

Contact Our Privacy Team

For any questions, requests, or complaints regarding this Privacy Policy or the processing of your personal data, please contact us by email at [email protected]. We strive to respond to your inquiries within a reasonable timeframe. For more information about our platform, you may also refer to the Frequently Asked Questions us.